Privacy & cookies

1. Introduction

We, Organix Brands Limited, are committed to protecting and respecting your privacy.

This Privacy Policy explains how we will use any personal data you provide to us.

a) This includes information you provide to us when you:

  i) use the Website at the domain name (“the Website”);

  ii) register for an account on the Website;  

  iii) subscribe to our email newsletter;    

  iv) search for a product, participate in discussion boards or other social media functions on the Website;  

  v) take part in any activities (as defined in our Terms) offered through or arising out of the Website;  

  vi) entering a competition, promotion or survey;  and

  vii) when you report a problem with the Website  or contact us regarding a complaint or enquiry.    

b) Personal data is any information which personally identifies you, and can include you name, address or email address. We may also ask for your child’s name, date of birth or due date. The information we collect about your child will be processed in accordance with this policy.   

c) Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

d) By visiting and submitting your data to us you are accepting and consenting to the practices described in this policy. 

2. Data Controller

a) The Website is owned and operated by Organix Brands Limited ("We", "Organix", "Us").  We are registered in England and Wales under company number 02716145 and have our registered office at The Green House, 120-122 Commercial Road, Bournemouth, Dorset, BH2 5LT. Our VAT number is GB580157934.

b) For the purpose of the Data Protection Act 1998 (the "Act"), Organix Brands Limited is the data controller.

3. Data we may collect from you

a) We may collect and process the following data about you:

  i) Information that you provide by filling in forms on the Website. This includes information provided when you create an account with us or sign up for emails;

  ii) If you contact us with a complaint or enquiry we may keep a record of that correspondence to ensure that we can deal with it effectively;

  iii) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

  iv) Details of your visits to the Website  including, but not limited to, traffic data, location data, weblogs and other communication data and the resources and links that you access;.

  v) Information provided to us by third parties which we receive. We work closely with third parties (including, for example, business partners, sub-contractors in technical, advertising networks, analytics providers, search information providers) and may receive information about you from them.

  vi) Any other information which you may provide to use when using the Website.

4. Data we collect through your use of the Website

a) As you use the Website, we may also passively collect data through our use of cookies, pixels, beacons, log files and other technologies. This data helps us to deliver more helpful information, services, tools and advertisements. See the cookies information below for more information

b) With regard to each of your visits to the Website we may automatically collect the following information:

  i) technical information, including the Internet protocol ("IP") address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

  ii) information about your visit, including the full Uniform Resource Locators ("URL") clickstream to, through and from the Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

5. Storing your personal data

a) Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

b) The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

6. Uses made of the data
a) We use information held about you in the following ways:
   i) Information you give to us.  We will use this information:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you if you have consented to this during the subscription or registration process;
  • to notify you about changes to our service;
  • to ensure that content from the Website is presented in the most effective manner for you and for your computer.


   ​ii) Information we collect about you. We will use this information:

  • to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve the Website to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep the Website safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of the Website about goods or services that may interest you or them.

7. Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

8. Disclosure of your data

a) We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

b) We may share your information with selected third parties including:

   i) business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

   ii) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;

   iii) analytics and search engine providers that assist us in the improvement and optimisation of the Website.

c) We may disclose your personal information to third parties:

   i) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

   ii) if Organix Brands Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

   iii) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of Organix Brands Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

9. Marketing

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at

10. Your rights

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

11. Unsubscribing from emails and closing your account

You can close your account by sending an email to or unsubscribe from emails at any time via your account when you are logged in or by clicking unsubscribe in any email from us. You can also contact us by post at The Green House, 120-122 Commercial Road, Bournemouth, Dorset, BH2 5LT.

12. Links to other websites

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

13. Cookies

a) We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They allow us to distinguish you from other users, which helps us to improve the Website and to deliver a better and more personalised service. They enable us to:    

  i) estimate our audience size and usage pattern;    

  ii) store information about your preferences, and so allow us to customise the Website according to your individual interests;    

  iii) speed up your searches; and    iv) recognise you when you return to the Website.  

  v) provide the best possible experience for you when using the Website.

b) Using cookies also allows us to analyse how our visitors use the website. Among other things this allows us to see which parts of the Website are most popular and therefore most useful.

c) We use web analytics services provided by Google, Inc ("Google"). Google uses cookies, to help analyse how visitors use the Website. The information generated by the cookie about the use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

d) We also use Facebook Custom Audiences. For this we use a custom audience pixel to record information about the way you use the Website. This pixel records information about your browser session, which it sends to Facebook, along with an anonymised version of the Facebook ID and the URL viewed. This allows us to target our Facebook ads to audiences of people who have visited the Website. For more information regarding Facebook Custom Audiences and your data privacy please visit:

e) We also work with advertising partners to serve ads that we believe are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, e-mail address or telephone number). In order to do this, our advertising partners may need to place a cookie on your computer. For more information about this type of online behavioural advertising, about cookies, and about how to turn this feature off, please visit

14. What is a cookie?

a) A cookie is a tiny piece of computer text put onto your computer’s hard drive by a website and it is used to distinguish you from other users of the website. This means that, when you revisit the website, it recognises you (or rather it recognises your computer) and can personalise its content especially for you.

b) Cookies also allow websites to monitor how effective their advertising is and help advertising agencies serve up ads that are relevant to your interests as you browse the web.

15. What cookies do we use?

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your dietary choices).

Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below.

1) Standard PHP Session cookie: SESS0489c92d887a9a3d147fa7d1360a7cc3

This cookie is essential to enable you to sign in to the Website. It will only be set if you choose to register and sign in.

2) Cookie preferences: cc_cookie_accept

This cookie is essential for the Website to save your cookie preferences and display the EU cookie warning on your first visit.

3) Javascript preferences: has_js

This cookie is essential for the Website to store information about your preferences.

4) Google Analytics: _ga

This cookie enables us to estimate our audience size and usage pattern and recognise you when you return to the Website.

5) Prompt cookies:

  • prompt#prompt: This cookie enables us to know how many times you have been shown prompts on the Website.
  • prompt#prompt_Session: This cookie enables is to know that you have already seen a prompt/s during your current session.
  • settings_bar_prompt: This cookie enables is to only show you the settings bar prompt once.

16. Can you refuse cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use the Website and by continuing to use the Website you consent to the use of cookies.

17. Changes to our Privacy & cookies policy

Any changes we may make to our Privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes.

18. Contact information

If you have any questions or concerns with respect to this policy or the Website you may contact us by email at or by post at The Green House, 120-122 Commercial Road, Bournemouth, Dorset, BH2 5LT.